12205 Gayton Rd.
Richmond, VA 23238
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Your first visit to our practice establishes a vital foundation for our relationship with you and your child. We take this time seriously to get to know you and your child, their needs, and your expectations. Being well prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for your child. It also will help relieve any unnecessary anxiety you or your child may be feeling. Educate yourself on your child's dental needs by reviewing the content on this website. In addition, feel free to read the following information below in order to best equip you and your child to make the first dental visit an enjoyable one. We look forward to your first visit.
Our practice is working together to realize a shared vision of uncompromising excellence in dentistry.
To fulfill this mission, we are committed to:
- Listening to those we are privileged to serve.
- Earn the trust and respect of patients, profession and community.
- Exceed your expectations.
- Ensure a creative, challenging and compassionate professional environment.
- Strive for continuous improvement at all levels.
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What to expect
Being well-prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you or your child may be feeling. Educate yourself on your symptoms by reviewing the content on this Web site. We look forward to your first visit.
We would love to give you and your child a complementary tour of our office before the first dental appointment. Please call to schedule a tour.
Our office and dental team are kid-friendly and do our best to put you and your child at ease. During the first visit to the dentist, we will review your child’s medical history and discuss their daily dietary practices and oral hygiene routines. Another purpose of this “first visit” is to provide you with information to help you care for your child’s teeth now and in the future. We want children of all ages to love coming to the dentist!
We invite you to stay with your child for their initial examination and allow you to accompany your child for any subsequent treatment visits. However, studies and experience have shown that most children over the age of 3 years react more positively when permitted to experience the dental treatment on their own in an environment designed for children. We pride ourselves in being highly experienced in helping children overcome any anxiety and dental fear as we lead them through the visit.
We encourage you to read books to your child about what to expect at the dentist. Please tell them that it will fun and exciting! We ask that you refrain from using words like “shot”, “drill”, or “pull”. Our staff is highly trained to use kid-friendly and less intimidating words with your children that convey the same meaning. We appreciate your help in making your child’s visit a very positive experience.
Age 1 Visit
Based on the recommendations by the American Academy of Pediatric Dentistry and the American Academy of Pediatrics, we believe every child should have a “dental home” by age 1. At this time, we are able to perform a comprehensive assessment of oral diseases and establish risk factors for dental decay. This visit is equally important for the parents as we guide and educate you on dental trauma prevention, proper oral hygiene homecare, dietary counseling, and expectations for your child’s oral growth and development.
Initial Exam and Cleaning
Our new patient visit includes orientation to the office, soft tissue examination, polishing, necessary x-rays, fluoride treatment, oral hygiene instructions, dental development evaluation, nutritional counseling, and patient/parent education. You are encouraged to stay with your child during the initial visit. We will teach you and your child how to best care for their teeth and offer advice on proper eating habits, cavity prevention, and tooth brushing technique. All of your questions will be answered and your child will be encouraged to maintain good oral health in an age-appropriate manner. Lastly, as you leave you will have an understanding of the plan of care that individually addresses your child’s specific dental needs.
We see many children in consultation with a general dentist sometimes to confirm a plan of care or to provide restorative treatment that requires the expertise of a dentist specifically trained to work with children. Generally, a consultation will determine the diagnosis and a plan of care will be provided. You will be given a treatment estimate, including an estimation of what your insurance should cover, along with a future appointment time for treatment.
Insurance and Billing
We accept most traditional insurance plans including but not limited to: Anthem Dental, Cigna PPO, Delta Dental USA, Dorel (Smiles for Children), Keycare, and United Concordia. We do not participate in HMO coverage. Please call the office at (840) 741-1400 with specific questions. We will give you pre-treatment estimate for your portion, and bill your insurance carrier as courtesy to you. We require that your yearly deductible and estimated portion be paid the day of service. We accept checks, cash and credit cards. If your insurance company does not pay the claim within 60 days, you will be responsible for payment in full.
For patients not having dental insurance, all balances are due and payable in full at the time of the treatment. If this cannot be done, we will gladly discuss a monthly payment through a program called CareCredit. For more information, you can reach then 24 hours a day at (800) 365-8295 or online at www.carecredit.com. The application process is quick and easy, usually requiring no more than a few minutes of your time.
For separated or divorced parents, our policy is that a parent who brings the child to the office for treatment is responsible for payment of the charges.